Collaboration and Efficiency Opportunities within Emergency Services (Details)

Name of province/ territory:


City/ Region:


Description of Initiative:

An Emergency Service Efficiency Roadmap has been identified, along with the integrated opportunities being explored amongst the four branches of Emergency and Protective Services and the Ottawa Police Service.

Initiative Key Objectives:

The aim of the collaboration and efficiency projects is to identify opportunities for the emergency services to better integrate their service offerings and administrative processes to find efficiencies, while still maintaining the provision of high-quality service. The project list includes:

  • Tiered Response Review
  • Service Ottawa Opportunities for Ottawa Police Service
  • Supply Management
  • Emergency Services Information Technology
  • Public Education and Messaging
  • Emergency Services Facilities Master Plan
  • Radio Procurement Process
  • Fleet Management
  • Emergency and Protective Services Scheduling

Section Responsible for Implementation:

Project Leads in the subject area have been identified. Coordination will be done through a project management office.

Key Contact:

Terry Cheslock

Groups/ Agencies/ Key Partners Involved:

  • other government departments/agencies

Level of Involvement (consultative - information sharing) and/or cooperative - direct involvement):

Direct involvement—the Project Steering Committee is comprised of the General Manager, Emergency and Protective Services; Chief, Ottawa Police Service; Chief, Ottawa Fire Services; Chief, Ottawa Paramedic Service; Chief, By-law and Regulatory Services; and Chief, Security and Emergency Management.

Amount of Time Initiative has been in Place:

Since early 2012. The report was delivered to City’s Community and Protective Services Committee on October 20, 2012.

Reason for Undertaking the Initiative:

Extension of close working relationship between Ottawa Police and City Emergency Protective Services; however, 2.5% budget guideline has prompted closer examination of collaboration and efficiency opportunities.

Resources Required to Implement this Initiative:


Method of Implementation:

Curently underway, with implementation plan to be devised. Rolling implementation, depending on the opportunity.

Key Outcomes of the Initiative:

Efficiency of emergency services primarily; no targets identified as of yet.

Availability of a Communication Strategy:


Key Messages used to Publicize the Initiative:


Forms of Evaluation by which the Initiative will be Assessed:

  • N/A

Evaluation Completed or Community Feedback Received:


Summary of the Outcomes:


Summary of the Performance Measure Data Collected:


Economics of Policing Pillars:

Further Details:

Each of nine projects will assist in redefining delivery of policing and community safety services in Ottawa and stimulate further collaboration amongst the partner agencies.

Additional Comments or Suggestions:


Record Entry Date:


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